About Fiber | Whip City Fiber

Whip City Fiber is Westfield’s Fastest Internet. FREE Installation, FREE Equipment, FREE WIFI, no contracts.

You only pay for what you watch if you cut the cord.

Have you ever thought about how many channels you watch each week? Streaming services let you choose a subscription based on the content you actually watch. It's a new way to watch your TV, sports, and movies. Visit the Cut the Cord page for more information.

How do we build Whip City Fiber?

Learn about how we build the network while you are waiting for installation.

Our goal is to bring you Whip City Fiber service as quickly as possible but there is a lot of preparation that takes place before we can connect homes and businesses within Westfield. When you complete an application we will give you an estimate of the schedule and then contact you as we get closer to installation in your area. Read on to learn about our construction process.

Speed

Show All

1. How fast is Whip City Fiber?

We are offering 1 gigabit service, which is up to 1,000 Mbps upload and download speed. Actual speeds may vary due to a number of factors including the age and speed of your equipment and which software and websites you are using. You will always get the best speeds when your computer or other device is using a hardwired connection.

2. What does gigabit speed let me do?

Many customers take advantage of resources that require higher speeds and bandwidth, including streaming services (Netflix, Hulu, Sling, Playstation Vue, Amazon Prime Video), video calls, and ultra-high-definition (UHD) television. Whip City Fiber provides the speed for customers to use these services and other Internet resources without glitches or buffering.

3. Do you offer Wi-Fi?

A Wi-Fi router is included with residential service to provide wireless access to tablets, phones, gaming systems, and other devices in your home. You should expect speeds over a wireless connection to be approximately half that of the wired speed.

4. Are we guaranteed to receive gigabit speed?

We are building a system that supports gigabit bandwidth. We expect you will receive up to 1,000 Mbps for both upload and download. A wired speed test should be around 960 Mbps and a wireless test approximately 440 Mbps. Your actual speed will be affected by the age and speed of your devices, the software you are using, the server of the site you are visiting, and the overall volume of internet traffic at any given moment. As usage increases, we can add more capacity without having to run new cables.

When you are connected to the Cummington network you will be able to check your speed with the speed test located in the very top menu on the homepage. The Whip City Tech Team is available at 1-833-WCF-HELP (1-833-923-4357) if you have any concerns about the speeds you are getting.

Let me tell you about the Whip City Tech Team.

Meet Zach, Kit, and Matt. When you have questions about Whip City Fiber they have the answers. They're right here in Westfield – they'll take your call, and if necessary, they'll make a house call. Just another benefit of your local high-speed internet service. You can email them or call them at 413-485-1204.

It doesn't get any faster than this!

Whip City Fiber is the fastest internet in Westfield, hands down.

One gigabit speed upload and download can't be beat whether you're checking email, working from home, or entertaining the family. Look at these comparisons to cable and DSL.