Help Center

Everybody wants to take full advantage of Whip City Fiber’s 1 gigabit (1,000 Mbps) service. Here are some tips so you can get the best performance from your devices.

How can I get the best speeds from Whip City Fiber?

Here are the top two factors which determine how fast your internet experience will be:

1. Hard-Wired vs. Wireless Connection – Hard-wired speed will always be faster because you are connected directly to your internet access. A wireless (WiFi) connection is automatically slower and also may allow for interference. 

2. The Age of your Device or Computer – Older computers and devices do not have the internal hardware to support the maximum speeds offered by Whip City Fiber. This doesn't mean you have to replace your device but you will be limited to the top speed your device can handle.
Troubleshooting Resources

Try these contacts if you need help with your streaming services:

Playstation Vue Customer Service: 1-877-VUE-SONY
PS Vue Frequently Asked Questions
PS Vue YouTube Support Channel

Sling TV Customer Service: 1-888-862-1175
Sling Troubleshooting

DIRECTV Now Customer Service: 1-800-531-5000
DIRECTV Troubleshooting

Hulu Live-TV Customer Service: 1-888-265-6650
Hulu Help Center

Premier Phone Features

Customize your phone to work for you

Ooma Premier is a collection of advanced calling features that have been designed to enhance the capabilities of your home phone. With over 25 premium features and more rolling out every day, there's something for everyone!

Get step-by-step instructions to customize your phone

Let me tell you about the Whip City Tech Team!

We're here to help!

The Whip City Tech Team at 413-485-1204 is our front line whether you need support or service. Our local team is available from 7 am-8 pm Monday-Saturday and additional phone support is always available at the same number. We will dispatch a technician anytime we cannot fix a problem remotely. The Whip City Tech Team is a great free resource for support on all tech issues including setting up devices and streaming video.