Help Center
Everybody wants to take full advantage of Whip City Fiber’s 1 gigabit (1,000 Mbps) service. Here are some tips so you can get the best performance from your devices.
How can I get the best speeds from Whip City Fiber?
Here are the top two factors which determine how fast your internet experience will be:
1. Hard-Wired vs. Wireless Connection – Hard-wired speed will always be faster because you are connected directly to your internet access. A wireless (WiFi) connection is automatically slower and also may allow for interference.
2. The Age of your Device or Computer – Older computers and devices do not have the internal hardware to support the maximum speeds offered by Whip City Fiber. This doesn't mean you have to replace your device but you will be limited to the top speed your device can handle.
Troubleshooting Resources
Try these contacts if you need help with your streaming services:
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Let me tell you about the Whip City Tech Team!
We're here to help!
The Whip City Tech Team at 413-485-1204 is our front line whether you need support or service. Our local team is available from 7 am-8 pm Monday-Saturday and additional phone support is always available at the same number. We will dispatch a technician anytime we cannot fix a problem remotely. The Whip City Tech Team is a great free resource for support on all tech issues including setting up devices and streaming video.
