Customers can apply for the Emergency Broadband Benefit Program now. For more information see the newsflash on the home page.

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New Salem's Subsidy + Benefit Program

Federal Lifeline Subsidy

Lifeline is a federal program that lowers the monthly cost of phone and internet. Qualified customers will receive up to $9.25 applied directly towards their bill. You can use Lifeline for either phone or internet, but not both. FCC rules prohibit more than one Lifeline service per household.

You can apply here for Lifeline.

Emergency Broadband Benefit Program

Starting May 12, 2021, Whip City Fiber offers the Emergency Broadband Benefit, a new Federal Communications Commission (FCC) program. The temporary benefit will offer a $50 discount for broadband service for eligible households in Westfield and all Massachusetts towns served by Whip City Fiber during the on-going COVID-19 pandemic.

You can apply here for EBBP.

New customers qualify for a $300 subsidy towards the cost of their installation. A one-time activation fee of $99 will be charged on the first bill.

GIGABIT Residential Internet

$85.00*

per month

*$75 for internet +
$10 New Salem MLP fee

No Contracts
No Data Caps
Equipment and Wi-Fi Included
custom installation at an additional cost

Up to 1000 Mbps /
1 Gigabit
Upload and Download

Premier Phone Service

$19.99

per month*

*plus fees and taxes

Keep your existing phone number
Call blocking
Unlimited local and long dist.
Phone Only for $59/month*
$49 + $10 New Salem MLP fee
*plus fees and taxes

Crystal Clear Voice Quality

25 MBPS RESIDENTIAL INTERNET

$69.00*

per month

*$59 for internet +
$10 New Salem MLP fee

No Contracts
No Data Cap
Equipment and Wi-Fi Included
custom installation at an additional cost

ECONOMY
25 Mbps
Upload and Download

When you connect to gigabit internet from Whip City Fiber, your team will work more efficiently than ever. Ask our customer service team about a free consultation, static IP addresses, and WIFI for business. Wired West customers will pay a $99 activation fee on their first bill.

SMALL BUSINESS

$110*

per month

*$100 for internet +
$10 New Salem MLP fee

UP TO 5 USERS
FREE CUSTOM ASSESSMENT
EQUIPMENT AND WI-FI INCLUDED
STATIC IP ADDRESS $15/MONTH
MEMBER TOWNS ARE CONSIDERED SMALL BUSINESSES

1 GIGABIT SYMMETRICAL
UPLOAD AND DOWNLOAD

MEDIUM BUSINESS

$160*

per month

*$150 for internet +
$10 New Salem MLP fee

UP TO 25 USERS
FREE CUSTOM ASSESSMENT
EQUIPMENT AND WI-FI INCLUDED
STATIC IP ADDRESS $15/MONTH
CUSTOM INSTALLATION at an additional cost

1 GIGABIT SYMMETRICAL
UPLOAD AND DOWNLOAD

LARGE BUSINESS

$260*

per month

*$250 for internet +
$10 New Salem MLP fee

UP TO 50 USERS
FREE CUSTOM ASSESSMENT
EQUIPMENT AND WI-FI INCLUDED
STATIC IP ADDRESS $15/MONTH
CUSTOM INSTALLATION at an additional cost

1 GIGABIT SYMMETRICAL
UPLOAD AND DOWNLOAD