Outside your home, near to where your current utilities enter the home, a small gray plastic clamshell box will be attached. This is called the NID (Network Interface Device) and it is where the fiber-optic cable will enter your home. It is about the same size as the box on your home now for your phone service. One cable will run from the NID to the inside of your home (a hole may need to be drilled for this by the installer).
Inside your home, you will have an ONT (Optical Network Device) placed (usually) in the basement and a wireless router placed in a central spot so the wireless signals can reach throughout your home. The ONT is about the size of deck of cards (just over 3”x4”) and the router is about the size of a small cereal box. The router is the piece of electronics that will broadcast the broadband signal throughout your home so you can wirelessly connect all your devices (computers, laptops, iPads, phones, TVs, etc) to the Internet. You can plug devices into the router directly if you choose not to use use WiFi.
If you order Premier telephone service, you will also have a Telo device placed near the router. This is a small box that plugs into the router and provides a jack for telephone service. The basic installation includes installing the Telo device and connecting one telephone directly into it. If you want to connect all of your home’s phone wiring and jacks to the service, you’ll have to pay for an additional home visit or do the work yourself. After Verizon has completed “porting” your telephone number, your home telephone wiring needs to be disconnected from Verizon’s system and connected to the Whip City Fiber system. This additional wiring work will cost the town the technician’s time (currently $50/hour) plus any materials or mobilization cost, and this amount will be billed to you. We estimate the cost will be $150-200. Alternatively, you can do the additional work yourself, as it involves just a few steps: use a screwdriver to open the Verizon network interface box on the outside of your house, open the customer access panel for your phone line, disconnect the phone wires, clip or tape the bare wires, close up the box, and then inside the house plug a phone cord between the Telo device and a telephone wall jack.