You can signup for service beginning now at the website. Once you register you will be added to a queue and contacted for installation when it becomes available. Construction is already underway and we expect installations to begin in the late spring or summer.
Customers who sign up by July 31, 2019 will receive free standard installation (a $2,000 value). After this date, you can still sign up but will be expected to pay the full installation cost. If there is money left in the budget after network construction, the town may be able to offer some assistance.
In many cases, you won’t have to do anything. If you have Gmail or another “forever” email you’ll continue to receive your email. If your email is through your previous ISP you may be able to keep that too. Comcast, for example, has a policy in place that allows you to keep your email accounts even if you do not purchase their service.
You could save hundreds of dollars a year by transitioning from satellite TV to streaming video. Download this flier to get started.
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Or, visit www.suppose.tv to find a package that contains the channels you want.
We are committed to providing the best service for your new high-speed internet service. If you have any questions you can contact us at Customer Service: windsor@wiredwestfiber.net/1-833-WW1-WEST (1-833-991-9378) or Tech Support: techsupport@wiredwestfiber.net/1-833-WCF-WEST (1-833-923-9378).
WiredWest is a Coop of Town Municipal Light Plants. It is governed by the member towns and returns any excess revenue back to the towns. Participating towns have chosen to manage our networks regionally via the WiredWest Coop to reduce the burden, cost, and risk over managing as an individual town, and to share research and ideas about how to better provide service to our residents.
Whip City Fiber was chosen by WiredWest to provide internet and Network Operator services for member towns. It is owned and operated by Westfield Gas + Electric in Westfield, Massachusetts. WiredWest has chosen to work with Whip City Fiber because, as a municipal utility, they are customer oriented and not driven by creating high profit. Whip City Fiber has a successful track record and a high level of customer satisfaction.
WiredWest Fiber runs on a data network which is constructed of optical fibers instead of the traditional copper wire or coaxial cable. Optical fiber is a hair-thin piece of glass that is specially designed to transmit light impulses. One small fiber can carry multiple signals at once and the signal does not degrade over long distances. Unlike coaxial cable, performance is not affected by interference or shared bandwidth. The fiber optic network provides high-speed access that runs at the speed of light.
Each year the use of the internet for applications and services is increasing. As high-definition video, telemedicine, distance learning, telecommuting, and other applications continue to evolve, only fiber technology provides the bandwidth to carry the heavy data load we expect to see. We’re excited that our town can take advantage of this cutting-edge access which will support our community into the future.
WiredWest is a cooperative of town municipal light plants with a commitment to provide premium services to our customers. Our gigabit service is the fastest in town and our customer service is always on call. The revenues generated by WiredWest in member towns are reinvested locally to benefit the entire community.
It’s easy! Complete an application online or call 1-833-WW1-WEST (1-833-991-9378) and one of our customer service representatives can answer any questions you have and complete your application over the phone. When installation appointments are available, the customer service team will contact you to schedule an appointment.
We are offering 1 gigabit service which is up to 1,000 Megabits per second upload and download speed. Actual speeds may vary due to a number of factors including the age and speed of your equipment and which software and websites you are using. You will always get the best speeds when your computer or other device is using a hardwired connection.
Many customers are taking advantage of resources which require higher speeds and bandwidth, including streaming services (Netflix, Hulu, Sling, Playstation Vue), video calls, and Ultra High-definition television (UHD). WiredWest provides the speed for customers to use these services and other internet resources without glitches or buffering.
A Wi-Fi router is included with residential service to provide wireless access to tablets, phones, gaming systems, and other devices in your home. You should expect speeds over a wireless connection to be approximately half of the wired speed.
We are building a system that supports gigabit bandwidth. We expect you will receive up-to 1,000 Mbps for both upload and download. A wired speed test should be around 960 Mbps and a wireless test, approximately 440 Mbps. Your actual speed will be affected by the age and speed of your devices, the software you are using, the server of the site you are visiting, and the overall volume of internet traffic at any given moment.
When you are connected to the WiredWest network you will be able to check your speed with the speed test located in the very top menu on the homepage at www.wiredwestfiber.net/Windsor. The Whip City Tech Team is available at 1-833-WCF-WEST (1-833-923-9378) if you have any concerns about the speeds you are getting.
WiredWest internet is available at $75/month for residential 1 gigabit service for standard service or $59/month for economy residential 25 Mbps service. Both include free equipment, Wi-Fi. Standard installation is free for customers who sign up by July 31, 2019. Installation fee for customers who sign up after this date have not yet been determined. All customers will be charged a $99 activation fee.
There are no contracts for WiredWest residential service because we are providing a great service which we believe you’ll want to keep.
Your electronic bill will come from WiredWest and you will pay using either a credit card or automatic bank transfer. You can choose automatic recurring payments or pay online each month.
A physical connection from the road to the house, called a “drop,” will depend on each town’s policy. Windsor is offering free standard installations for those who sign up by June 31, 2019. Standard installation includes a first floor or basement connection at your home from the road. For best service your Wi-Fi router will be installed in a central first-floor location. Custom installations will incur additional charges at the rate of $49.95/hour + materials. After July 31, new customers will be responsible for the installation cost, which can be substantial. If there is money left in the budget after network construction, the town might be able to offer some assistance.
Beyond physical installation, WiredWest will charge a one-time $99 activation fee to start a new service account.
If you are having problems with your WiredWest service, please call the WiredWest Tech Team at 1-833-WCF-HELP (1-833-923-4357). They will provide free phone support. More complex issues which require a visit may result in additional charges. We always support WiredWest equipment at no charge.
There is no monthly charge for the Optical Network Terminal (ONT) [like a cable modem] and Wi-Fi router. Authorized account users that are living in the same residence and their guests will be able to connect multiple devices to the service at no extra charge. Equipment must be returned if service is terminated.
Customers are allowed to “suspend” their internet service, which means they can request (via customer service) that their internet service be shut off, while maintaining an active account.
Customers may not suspend phone service. If they have phone service they can take the phone adapter with them to use elsewhere in the US. If you move your phone device to a different address, it is CRITICAL that you log into the Ooma portal or contact Ooma customer support to update your location for 911 services.
Customers may reinstate service within 120 days with no fee. A $99 fee applies if the service has been suspended for more than 120 consecutive days or if the service was previously suspended for any amount of time in the preceding 365 day period. If the service is not reinstated within one year, the account may be deactivated and we may collect the router. Reactivation of an account once it’s been deactivated will be treated as a new account and the current terms and activation fee for new customers applies.
You can cancel your service (but we hope you won’t!) with a simple phone call to 1-833-WW1-WEST (1-833-991-9378). You will need to return your router and phone equipment (if applicable) to the Windsor Town Hall (Monday-Thursday 9 a.m. – 4 p.m.)
The Whip City Tech Team at 1-833-WCF-WEST (1-833-923-9378) is our front line when you need a little extra help. They are available for free phone support 24 hours a day. When necessary, we will dispatch a technician if we cannot fix a problem remotely although there may be an additional charge. We always support WiredWest equipment at no charge. The WiredWest Tech Team can provide support on issues including setting up devices, transferring email, and streaming video.
The Windsor MLP has designed and built this network with reliability in mind. By design there are a limited number of components in the path which provides your service which might break.
That said, as with any outdoor facility, we are at the mercy of Mother Nature. Fiber optic cabling is similar to any wire that’s run on a utility pole and subject some risks. If there is a problem, WiredWest has dedicated teams to work on repairs. Our goal is 99.99% uptime.
Generally, we install fiber, the Optical Network Terminal (ONT), in a basement or first floor location. For best performance, the router is placed in a central location on the first floor. Custom installation may be available for an additional charge.
Most customers plan to use WiredWest to set up streaming video on their television. Many devices (Roku, Apple TV, Amazon FireStick) will allow you to watch TV and movies over the internet. We encourage you to do some research and complete the initial set up before your installation. The website www.suppose.tv can help you search for the best available packages that include your choice of channels. These are usually much cheaper than equivalent satellite or cable TV packages. Our installers can help when they are at your appointment if you get stuck. You can also call the WiredWest Tech Team at 1-833-WCF-WEST (1-833-923-9378) for additional support with setting up your devices.
Standard installation includes installation to the basement where other utilities enter the building. The Wi-Fi router will be placed in a central, first-floor location for optimal service. Other placement or additional wiring will incur a custom charge of $49/hour + materials.
We will contact you to schedule an appointment. For a standard aerial (overhead) installation on the appointment date we will attach a new cable from the road, along any poles on your property, and connect to the side of the house where your utilities enter. A small hole typically less than ½” will be drilled and a cable run into your house, usually into the basement where your utilities are mounted. Inside an optical network terminal (ONT) is mounted. A wireless router is placed in a central location and connected to the ONT using an ethernet cable. If you choose to include phone in your service selection, then your internal phone line is connected to a port on the router. We will work with you to minimize the need for drilling and coordinate an agreed upon route prior to beginning our work.
If your electric service is already overhead your fiber will be, too. If your service is underground, a a DigSafe and Conservation Commission inspection will be scheduled. When these have cleared, we’ll use a minimally invasive process to bring the wire from the street to the house. Our crews are professionals and will restore your lawn as is necessary. We want happy customers and we stand behind our restoration work.
Yes, we will need to have access to the inside of your home to install fiber. We will offer various times for appointments to accommodate the time that works best for you.
Most likely. These holes are typically ½” or less. We will work with you to minimize the need for drilling and coordinate an agreed upon route prior to beginning our work.
WiredWest provides all the equipment you will need for service. You will receive an Optical Network Terminal (ONT) device which is a fiber optic modem and a router which will provide connection and WiFi for your home and devices. Both devices are supported and managed by WiredWest.
Yes, but please be aware that there are benefits to having the WiredWest router, which can be diagnosed and supported remotely. Using your own router will not decrease your monthly bill.
WiredWest provides internet service. We do not provide television programing, but we offer amazing access to all streaming service providers. Many customers will subscribe to one or more streaming services (Netflix, Amazon Prime, Playstation Vue, etc.) for watching TV, movies, and sports over the internet.
Many local channels are available through a streaming service provider. Refer to each service’s website to review availability.
You may also be able to get local channels over the air with an HD digital antenna for free. Signal strength will vary depending on your home location. You can check your potential signal strength and channels at www.antennaweb.org by inputting your address information. Antennas range in price from $10 to $150, depending upon what channels you hope to get and how far away the stations are. You can purchase them at department stores or online.
WiredWest offers Premier Phone Service for $19.99/month. This service provides phone calls over the internet and is not the same as a traditional landline. It is not appropriate for use with medical devices or alarm systems. Premier Phone Service includes free long-distance calling in the US, Canada, and Mexico, 911 service, call blocking, voicemail, and more.
In many cases, you won’t have to do anything. If you have Gmail or another “forever” email you’ll continue to receive your email. If your email is through your previous ISP you may be able to keep that too.
These days so many parts of our lives are linked to the digital world that it’s especially important to connect to the internet safely. We suggest you install an antivirus software on your computers, laptops, and tablets. One reputable option available for free download is available at www.avast.com.
Questions? Email us at techsupport@wiredwestfiber.net or give us a call at 1-833-WCF-WEST (1-833-923-9378).
