You can cancel your service (but we hope you won't!) at any time with a simple phone call to 833-WCF-CALL (833-923-2255). For most customers, we recommend keeping the equipment at your home. If you choose to return the equipment, you can mail it back to us. Please fill out the Equipment Return form and include it in your shipment.
Customers can cancel internet service for up to 12-months without penalty or charges. If service is deactivated for more than 12-months, the customer will be treated as a new customer upon reactivation and charged a $99 new customer fee by Wired West. Monthly service charges will not be prorated for the month of deactivation or reactivation.
Customers who cancel their VoIP/Ooma phone service will be able to port their number to a new service or they will lose their phone number. Any customer who wishes to keep their VoIP service will be switched to the "Phone-Only" rate until internet is reactivated. These customers are encouraged to take the phone adapter with them to use elsewhere in the US. If you move your phone device to a different address, it is CRITICAL that you log into the Ooma portal or contact Ooma customer support to update your location for 911 services.