Help Center

Everybody wants to take full advantage of Whip City Fiber’s 1 gigabit (1,000 Mbps) service. Here are some tips so you can get the best performance from your devices.

Internet + Router

Troubleshooting your wireless network connection.

If you're experiencing a drop in connection, the first place to check is your router. Here is Danny to show you some common issue that may occur and what you can do to fix it.

We're here to help! After trying these simple tips, if your wifi is still not working, please call us at 833-WCF-HELP.

View + Pay Bills Online

How to access your customer portal.

With no paper bills, the customer portal is an easy and convenient way to manage your account online. With your first bill, you will receive an email to access your account portal. Here you can view and download bills, make a one-time-payment, or setup autopay, all in the comfort of your home. Here is Andrea to get you started!

How can I get the best speeds from Whip City Fiber?

Here are the top two factors which determine how fast your internet experience will be:

1. Hard-Wired vs. Wireless Connection – Hard-wired speed will always be faster because you are connected directly to your internet access. A wireless (WiFi) connection is automatically slower and also may allow for interference. 

2. The Age of your Device or Computer – Older computers and devices do not have the internal hardware to support the maximum speeds offered by Whip City Fiber. This doesn't mean you have to replace your device but you will be limited to the top speed your device can handle.
Meet the Whip City Tech Team

We're here to help!

The Whip City Tech Team at 833-WCF-HELP is our front line whether you need support or service. Our local team is available from 7 am-8 pm Monday-Saturday and additional phone support is always available at the same number. We will dispatch a technician anytime we cannot fix a problem remotely. The Whip City Tech Team is a great free resource for support on all tech issues including setting up devices and streaming video.