Customers are allowed to “suspend” their internet service, which means they can request (via customer service) that their internet service be shut off, while maintaining an active account.
Customers may not suspend phone service. If they have phone service they can take the phone adapter with them to use elsewhere in the US. If you move your phone device to a different address, it is CRITICAL that you log into the Ooma portal or contact Ooma customer support to update your location for 911 services.
Customers may reinstate service within 120 days with no fee. A $99 fee applies if the service has been suspended for more than 120 consecutive days or if the service was previously suspended for any amount of time in the preceding 365 day period. If the service is not reinstated within one year, the account may be deactivated and we may collect the router. Reactivation of an account once it’s been deactivated will be treated as a new account and the current terms and activation fee for new customers applies.