Everybody wants to take full advantage of Whip City Fiber’s 1 gigabit (1,000 Mbps) service. Here are some tips so you can get the best performance from your devices.
If you're experiencing a drop in connection, the first place to check is your router. Here is Danny to show you some common issue that may occur and what you can do to fix it.
We're here to help! After trying these simple tips, if your wifi is still not working, please call us at 833-WCF-HELP.
With no paper bills, the customer portal is an easy and convenient way to manage your account online. With your first bill, you will receive an email to access your account portal. Here you can view and download bills, make a one-time-payment, or setup autopay, all in the comfort of your home. Here is Andrea to get you started!
The Whip City Tech Team at 833-WCF-HELP is our front line whether you need support or service. Our local team is available from 7 am-8 pm Monday-Saturday and additional phone support is always available at the same number. We will dispatch a technician anytime we cannot fix a problem remotely. The Whip City Tech Team is a great free resource for support on all tech issues including setting up devices and streaming video.