Ideally, once power is restored, your internet service will come back up on its own. If not, there are a few things you can check.
First, it may be that the fiber network has been damaged, either in your town or at your home. If we are aware of the outage, we do our best to post a banner at www.whipcityfiber.com on the homepage for your town.
If there is damage at your home, please contact us at 413-485-1204 to report the issue.
Please check that any power strips or GFCI outlets for your devices have been reset after your power outage.
To get your service up and running, you may need to refresh the devices in your home. We recommend you begin by unplugging power from all devices and then powering them up in this order:
Starting with the ONT (white device, generally in the basement), leave unplugged for 60 seconds, then plug it back in.
Next, plug in your router (black device, generally on the first floor).
Finally, if you have VOIP phone service, plug in the Telo device (with the flower light). You may need to do the same with your phones as well.
You may want to check out our Help Center for additional information.
As always, we welcome your call to the Whip City Tech Team at 413-485-1204, 833-WCF-HELP (833-923-4357). Our phones are staffed 24 hours a day so we work on correcting your issue right away. You can also reach us by email at email@example.com which is monitored until 8 PM each day.