Service Drop and Inside Installation
Connecting to the AlfordLink network requires installation of a service drop from the network facilities on the street to the exterior wall of the homeowner’s residence and installation of a Network Interface Device (NID), an Optical Network Terminal (ONT) and a router inside the residence. AlfordLink will supply service-drop cable and aerial support materials at no cost to the homeowner.
The homeowner will be responsible for service-drop labor costs, which will vary depending on the drop-cable length and the type of service drop: overhead (aerial), underground in existing conduit, underground in new conduit, or any combination of these. The homeowner may be billed for the labor costs based on field measurements documented by the installing contractor. AlfordLink owns and will maintain the service-drop cable, the NID, and the ONT. The Internet Service Provider (ISP), currently Whip City Fiber, owns the router.
Subscribers may use their own Wi-Fi router; however, AlfordLink recommends using the free Whip City Fiber router, which allows technicians to troubleshoot most network problems remotely, thereby avoiding the costs of a service call.
AlfordLink Internet Service is available to Alford residents for $110.00/month. VoIP phone service is also available for an additional $12.95/month (plus fees and taxes). Such rates will be subject to periodic review and adjustment. Billing and customer service are handled by the ISP.
The subscriber may suspend Internet/VoIP services on a monthly basis provided the monthly Debt Retirement portion of the Internet service is paid. Such “Snowbird” service suspensions require a three-month minimum duration and may not exceed a six-month maximum. No service contract is required. However, if the subscriber cancels Internet service, the router and the Ooma phone, if provided by Whip City Fiber, must be returned at the customer’s expense. Upon cancellation of service, AlfordlLink may deactivate and remove the ONT, at its discretion.