Installations will be scheduled once the fiber-optic network is completed in your section of the town.
• The installer will contact you for next steps and schedule an installation appointment at your convenience.
• Installations typically take 2-3 hours. An adult who can make decisions about the installation must be present for the installation.
• The fiber-optic cable will be brought from the curb to your home and will enter your home through a small box mounted on your home near where your existing utilities are located. The technician will then set up the interior electronics.
• As soon as the technician is finished, you will have broadband in your home!
UNDERGROUND INSTALLATIONS If your home needs an underground connection, you’ll have two home visits. The installer will first contact you to make an appointment for an installation consultation. They will visit your home and determine whether you have an existing conduit that can be easily used or whether to install a new conduit. If you need a new conduit, they will stake out the proposed dig route. You will need to sign off on the plan. After a DigSafe permit is done, the installers will make a second appointment with you and return to put the conduit in the ground install the service inside your home. An adult who can make decisions about the installation must be present for both of these appointments. PHONE INSTALLATION If you order WiredWest Premier telephone service, the basic installation includes connecting one telephone to the Telo device. If you want to connect all of your home’s phone wiring and jacks to the service, you’ll have to pay for an additional home visit or do the work yourself. The cost for this additional wiring will likely be $150-200. Alternatively, if you wish to have your landline phones available in multiple locations in your home, it will be much less expensive for you to purchase a cordless phone system with multiple handsets, available at most online and big-box stores, than to have internal wiring done. With a multiple handset cordless phone you will plug the system base into the router and then place the phone handsets wherever you wish throughout your home. Please note that if you cancel a scheduled appointment less than 18 hours in advance or if you miss a scheduled appointment, a $50 missed appointment fee will be charged on your first bill.