There is no charge for an Aerial or Underground standard installation (for up to $10,000), which includes a first floor or basement connection, and free equipment. The Town of Blandford will cover Drop costs for up to $10,000 per standard drop. This covers 99% of all residences. Custom installations will incur additional charges based on labor and materials, and any incremental cost will be paid by the subscriber.
Broadband internet service is $85/month, which includes free equipment, Wi-Fi, and standard installation. Telephone service is $14.99/month plus taxes and fees. There is a one-time $99 activation fee at the time your internet service goes live.
You can sign up for broadband service at any time. If you apply for service before construction crews leave Blandford, then standard installation costs (per the engineering design we have to connect your home) for existing, occupied structures will be paid for by the town. Requests after crews leave town may result in substantial delay in installation and may require the homeowner to cover all or a portion of the network extension, service drop, and interior installation costs. While there is no minimum length of service commitment to qualify for the subsidy, we hope you’ll keep the service for at least a year. We think you’ll find the service amazing and won’t ever want to cancel.
Once you complete an application, you will be added to a queue and contacted for installation when it becomes available. Construction is expected to begin in November 2020, and the first customers should be connected by February 2021. Construction is proceeding sequentially throughout the town. Fiber will be installed on telephone poles, then the Fiber to the home will follow.
Whip City Fiber is the internet service provider for Blandford. It is owned and operated by Westfield Gas + Electric in Westfield, Massachusetts. Blandford has chosen to work with Whip City Fiber because, as a municipal utility, they are not driven by creating high profit. Whip City Fiber has been in operation since 2015 and is successfully serving the customers of Westfield, Otis, Alford, and many other Hilltowns. Their knowledge and experience with engineering high-speed internet is a benefit for our town. Joining their network gives us access to their customer service and tech support teams. By joining the Whip City Fiber network, we benefit our customers and keep costs low.
Whip City Fiber runs on a data network which is constructed of optical fibers instead of the traditional copper wire or coaxial cable. Optical fiber is a hair-thin piece of glass that is specially designed to transmit light impulses. One small fiber can carry multiple signals at once and the signal does not degrade over long distances. Unlike coaxial cable, performance is not affected by interference or shared bandwidth. The fiber optic network provides high-speed access that runs at the speed of light.
Each year the use of the internet for applications and services is increasing. As high-definition video, telemedicine, distance learning, telecommuting, and other applications continue to evolve; only fiber technology provides the bandwidth to carry the heavy data load we expect to see. We’re excited that our town can take advantage of this cutting-edge access, which will support our community into the future.
Whip City Fiber is a community-owned company with a commitment to provide premium services to our customers. Our gigabit service is the fastest in town and our customer service is always on call. The revenues generated by Whip City Fiber in Blandford are reinvested in the Blandford Broadband to cover the cost running Blandford’s network, which in turn benefits our entire community.
It’s easy! Complete and application online or call 1-833-WCF-CALL (1-833-923-2255). Our customer service representatives can answer any questions you have and complete your application over the phone. When installation appointments are available, the customer service team will contact you to schedule an appointment.
We are offering 1 gigabit service which is up to 1,000 Mbps upload and download speed. Actual speeds may vary due to a number of factors including the age and speed of your equipment and which software and websites you are using. You will always get the best speeds when your computer or other device is using a hardwired connection.
Many customers are taking advantage of resources which require higher speeds and bandwidth, including streaming services (Netflix, Hulu, Sling), video calls, and Ultra High-definition television (UHD). Whip City Fiber provides the speed for customers to use these services and other internet resources without glitches or buffering.
A Wi-Fi router is included with residential service to provide wireless access to tablets, phones, gaming systems, and other devices in your home. You should expect speeds over a wireless connection to be approximately half of the wired speed.
We are building a system that supports gigabit bandwidth. We expect you will receive up-to 1,000 Mbps for both upload and download. A wired speed test should be around 960 Mbps and a wireless test, approximately 440 Mbps. Your actual speed will be affected by the age and speed of your devices, the software you are using, the server of the site you are visiting, and the overall volume of internet traffic at any given moment.
When you are connected to the Blandford network you will be able to check your speed with the speed test which is located in the top menu bar on the homepage. The Whip City Tech Team is available at 1-833-WCF-HELP (1-833-923-4357) if you have any concerns about the speeds you are getting.
There are no contracts for Whip City Fiber residential service because we are providing a great service which we believe you’ll want to keep.
There is no charge for an Aerial or Underground standard installation (for up to $10,000), which includes a first floor or basement connection, and free equipment. The Town of Blandford will cover Drop cost for up to $10,000 per standard drop. This covers 99% of all residences. Custom installations will incur additional charges based on labor and materials, and any incremental cost will be paid by the subscriber.
If you are having problems with you Whip City Fiber service, please call the Whip City Tech Team at 1-833-WCF-HELP (1-833-923-4357). They will provide free 24-hour phone support. If we cannot fix a problem remotely, we will dispatch a technician, although some visits may incur an additional charge. We always support Whip City Fiber equipment at no charge.
Customers receive the Optical Network Terminal (ONT) [like a cable modem] and Wi-Fi router at no charge with each account. Authorized account users that are living in the same residence and their guests will be able to connect multiple devices to the service.
We certainly hope you’ll encourage your neighbors to sign up for their own service, but sharing Wi-Fi outside of your household is a violation of the acceptable terms of use.
You can cancel your service (but we hope you won’t) with a simple phone call to 1-833-WCF-CALL (1-833-923-2255). You will need to return your router and phone equipment (if applicable) to the Blandford Town Hall (Monday-Thursday 9 a.m. – 4 p.m.) or Westfield Gas + Electric/Whip City Fiber at 100 Elm St., Westfield (Monday – Friday 8:30 a.m. – 5 p.m.).
The Whip City Tech Team at 1-833-WCF-HELP (1-833-923-4357) is our front line when you need a little extra help. They are available for free phone support 24 hours a day. If we cannot fix a problem remotely, we will dispatch a technician, although some visits may incur an additional charge. We always support Whip City Fiber equipment at no charge. The Whip City Tech Team can provide phone support on issues including setting up devices, transferring email, and streaming video.
This fiber optic network is designed with reliability in mind. By design there are a limited number of components in the path which provides your service which might break.
That said, as with any outdoor facility, we are at the mercy of Mother Nature. Fiber optic cabling is similar to any wire that’s run on a utility pole and subject some risks. If there is a problem, Whip City Fiber has dedicated teams to work on repairs. Our goal is 99.99% uptime.
Generally, we install fiber (the ONT) in a basement or first floor location. For best performance, the router is placed in a central location on the first floor. Custom installation may be available for an additional charge.
Most customers plan to use Whip City Fiber to set up streaming video on their television. Many devices (Roku, Apple TV, Amazon FireStick) will allow you to watch TV and movies over the internet. We encourage you to do some research and complete the initial set up before your installation. Our installers can help when they are at your appointment if you get stuck. You can also call the Whip City Tech Team at 1-833-WCF-HELP (1-833-923-4357) for additional support with setting up your devices.
Yes, but please be aware that there are benefits to having the Whip City Fiber router which can be supported remotely. Using your own router will not decrease your monthly bill.
Whip City Fiber provides the all equipment you will need for service. You will receive an Optical Network Terminal (ONT) device which is a fiber optic modem and a router which will provide connection and Wi-Fi for your home and devices. Both devices are provided at no charge and are supported and managed by Whip City Fiber.
If your electric service is already overhead your fiber will be too. If your service is underground, a DigSafe will be scheduled. When that has cleared, we’ll use a minimally invasive process to bring the wire from the street to the house. Our crews are professionals and will restore your lawn as necessary. We want happy customers and we stand behind our restoration work.
Yes, we will need to have access to the inside of your home to install fiber. We will offer various times for appointments to accommodate the time that works best for you.
Most likely. These holes are typically ½” or less. We will work with you to minimize the need for drilling and coordinate an agreed upon route prior to beginning our work.
Whip City Fiber provides internet service. We do not provide television programing, but we offer amazing access to all streaming service providers. Many customers will subscribe to one or more streaming services (Netflix, Amazon Prime, Hulu, etc.) for watching TV, movies, and sports over the internet.
You could save hundreds of dollars a year by transitioning from pay TV to online streaming video. This flier will help you get started:
Many local channels are available through a streaming service provider. Refer to each service’s website to review availability.
You may also be able to get local channels over the air with an HD digital antenna. Signal strength will vary depending on your home location. You can check your potential signal strength and channels at www.antennaweb.org by inputting your address information. Antennas range in price from $10 to $150, depending upon what channels you hope to get and how far away the stations are. You can purchase them at department stores or online.
Whip City Fiber offers Premier Phone Service for $14.99/month plus taxes and fees. This service provides phone calls over the internet and is not the same as a traditional landline. It is not appropriate for use with medical devices or alarm systems. Premier Phone Service includes free long-distance calling in the US, Canada, and Mexico, 911 service, call blocking, voicemail, and more.
In many cases, you won’t have to do anything. If you have Gmail or another “forever” email you’ll continue to receive your email. If your email is through your previous ISP you may be able to keep that too. Comcast, for example, has a policy in place that allows you to keep your email accounts even if you do not purchase their service.
From their website:
As a former XFINITY customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months.
For additional information:
These days so many parts of our lives are linked to the digital world that it’s especially important to connect to the internet safely. We suggest you install an antivirus software on your computers, laptops, and tablets. One reputable optional available for free download is available at www.avast.com.
Questions? Email us at techsupport@whipcityfiber.com or give us a call at 1-833-WCF-HELP (1-833-923-4357).
