Website Privacy Policy

Effective on January 28, 2016

This privacy policy describes how Whip City Fiber/ Westfield Gas + Electric (“WGE”) collects and uses the personal information that you provide as a user of our website: www.whipcityfiber.com.  We take our responsibility of collecting and storing your personal information seriously, and will only utilize personal information to enhance your website experience and improve our services.

Collection of Personal Information 

We collect personal information that you voluntarily submit on our website, generally by filling out a form.  For example, to request information about Whip City Fiber or to sign up for service, you are asked to input your contact information, including your name, email address, phone number, and residential address.   You may also leave a comment or request additional information.  

As with most websites, when you access this website, it will automatically generate information about your computer and usage activity on our website.  Such information includes your IP address, browser type, time spent on the website, referring and exit pages, and operating system.  

Use of Personal Information 

We use information gathered through our website to understand demand for our services, contact users who have expressed interest in our services, contact current customers, send marketing communications, improve the functionality of the website, and respond to questions and concerns.  We also may share contact information with designated third parties to reach out to individuals who have inquired about our services through the website. We will not sell or otherwise share personal information, unless required by law. 

We have taken various measures to safeguard and protect personal information obtained through the website, although no transmission of information over the Internet is 100% secure and, therefore, we cannot absolutely guarantee its security.  

Notice of Privacy Policy Changes

We may update this privacy policy to reflect changes in our privacy policy, from time to time, or as necessary.  We will not send notice, but encourage users to review this page for the latest information on our privacy practices.

Feedback

You may unsubscribe from our emails at any time by emailing us at the address below:

customerservice@wgeld.org

Any questions or feedback related to this privacy policy may be directed to:  

customerservice@wgeld.org

413.572.0100

100 Elm Street, Westfield, MA